＊Due to the 100% handmade process, the product you receive may slightly different from the product picture.
＊3M double-sided velcro is suggested to use to hang the product.
You will receive the product within 7-14 working days once you have made purchase.
Shipping Fee (HKD) - SF Express
Hong Kong - $40-$50
Taiwan - $70-$100
According to different product weige, there will be corresponding shipping costs
＊According to Taiwan's import tax rate, the tax will be charged to the buyer upon arrival, and the specific amount will be collected by the customs.
Q1: What are the payment method?
A1: We accept credit card (VISA, MasterCard), PayPal, bank transfer, Payme, FPS.
Q2: How do I know that BallinHK has confirmed my order?
A1: You will receive an confirmation email (Thank you for your order). When payment is successfully verified, you will receive another email (Invoice for order #0000)
Q3: How do I know my payment is successed?
Payme, FPS, incoming credit, please send a screenshot of the transaction link/transaction record together with the order number to firstname.lastname@example.org for customer service mailbox to confirm
Q4: When will I receive the goods after confirming the order?
A4: It will be delivered to the designated address within 7-14 working days
Q5: Why is the product I received is slightly different from the product picture?
A5: Due to 100%h handmade progress, each product is unique from the product picture
Q6: Why there is dust?
A6: Shipping and packaging by SF Express may cause dust running into the product, you can wipe it again once you have received.
Q7: Will the wood get moldy?
A7: All wooden material will be sprayed with a layerVarnish (latch frame) to prevent mildew